Introduction
Barking Owl Distilling Co. (ABN 11 617 085 382, "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store and share your personal information.
Information We Collect
When you interact with us — by visiting our website, placing an order, or contacting us — we may collect:
- Identity information: name, date of birth (for age verification)
- Contact information: email address, phone number, delivery address
- Order information: purchase history, product preferences
- Payment information: transactions are processed securely by Stripe. We do not store your card details.
- Technical information: IP address, browser type, pages visited (via standard web analytics)
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Send you updates about new products, events, and The Nook membership (you can unsubscribe at any time)
- Comply with our legal obligations, including age verification and excise record-keeping
- Improve our website and customer experience
Who We Share Your Information With
We do not sell or rent your personal information. We may share it with:
- Delivery carriers — to fulfil your order (name, address, phone)
- Stripe — for secure payment processing (subject to Stripe's privacy policy)
- Supabase — our secure database provider for order and customer data storage
- Authorities — if required by law (e.g. ATO, ABCV licensing requirements)
Data Retention
We retain order and transaction records for 7 years as required by Australian tax law. Marketing preferences and account data are retained until you request deletion. You may request deletion of your personal information at any time (subject to our legal record-keeping obligations).
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption and payment data is handled exclusively by Stripe's PCI-compliant systems.
Cookies
Our website uses cookies and similar technologies to maintain your shopping cart, remember your preferences, and analyse site usage. You can disable cookies in your browser settings, though some site features may not function correctly as a result.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
Contact Us
For privacy-related enquiries, to access or correct your information, or to make a complaint, contact us at:
Barking Owl Distilling Co.
149 Reids Way, Wooragee VIC 3747
hello@barkingowl.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page. Continued use of our website constitutes acceptance of the updated policy.